What Apatite is
Apatite is the unit that fuels generation inside Axis. Spending Apatite is how you use the Service.
Apatite is a prepaid access unit, not money. It is not a gift card, not a stored-value instrument, not a security, and not a cryptocurrency. It has no cash value, earns no interest, and cannot be redeemed for cash except where the law requires it. It can be used only inside Axis.
The unit is named after the mineral and is correctly spelled Apatite throughout the Service and in all Axis documentation.
Getting Apatite
- Every plan includes an Apatite allowance. What your plan includes is shown on the billing page.
- You may buy additional Apatite in packs at the prices shown at the time of purchase.
- Pack prices and the amount of Apatite in each pack may change. The price you see at checkout is the price you pay.
- Apatite is credited to your account as soon as payment succeeds.
Expiry
While your account remains open and in good standing, purchased Apatite has no expiration date and carries forward indefinitely. Axis does not cancel, reduce or expire a purchased balance except as expressly provided in this document.
The only circumstances in which a balance ends are closure or termination of the account, described in section 7, and promotional Apatite, described in section 9.
What it costs to use
Different actions consume different amounts of Apatite, based on what they cost us to run. The current rate for each action is shown in the Service before you confirm it.
We may change consumption rates. If we increase what an action costs, we will give notice inside the Service before the change takes effect. Changes never apply retroactively to generations already completed.
Failed generations
Where a generation fails for a technical reason attributable to Axis or its providers, is blocked by a provider, or returns no usable result by reason of error, the Apatite consumed is credited back to your balance automatically. No request or claim is required.
Apatite is not returned where the generation completed successfully and you simply did not like the result, or where it was blocked because the request breached the Acceptable Use Policy.
If you believe a failed generation was not credited back, tell us at help@axismarketing.ai and we will investigate and correct it.
Transfers
Apatite may be moved between seats within the same company account, by an account administrator. That is the only transfer permitted.
- Apatite may not be transferred to another Axis account.
- Apatite may not be sold, traded, gifted, auctioned or exchanged for anything, inside or outside the Service.
- Apatite may not be used as collateral or assigned to a third party.
Any attempt to transfer Apatite outside your own company account is void, and may result in forfeiture of the balance and suspension of the account.
Cancellation and closure
On cancellation of your plan or closure of your account, any remaining Apatite balance is suspended for a period of 30 days. During that period the balance may not be spent but is retained. If the account is reactivated within the 30-day period, the balance is restored in full. On expiry of the 30-day period any remaining Apatite is forfeited and may not be recovered.
Axis will notify you by email when the suspension period commences and again before it expires.
Where we terminate an account for a breach of the Terms or the Acceptable Use Policy, the balance is forfeited immediately and no freeze period applies.
Refunds
Unused Apatite packs may be refunded within 7 days of purchase, as set out in the Refund and Cancellation Policy. A pack is unused if none of the Apatite from it has been spent.
- Apatite that has been spent is not refundable, because the generation it paid for has been performed.
- Apatite included with a plan rather than bought separately is not separately refundable.
- Promotional Apatite is never refundable.
- Where a refund is issued, the corresponding Apatite is removed from your balance.
Consumers in the European Union and the United Kingdom have an additional statutory right described in the Refund and Cancellation Policy.
Promotional Apatite
We sometimes grant Apatite for free, as part of a trial, a promotion or a goodwill gesture. Promotional Apatite:
- may carry an expiry date, which we will tell you at the time of the grant;
- is never refundable and has no cash value;
- is spent before purchased Apatite, so your paid balance is preserved for as long as possible;
- may be withdrawn if it was granted in error or obtained by abuse.
Suspension, fraud and chargebacks
- While an account is suspended, Apatite cannot be spent. If the suspension is lifted, the balance is restored.
- Apatite obtained through fraud, abuse of promotions, duplicate accounts or a payment that is later reversed is forfeited.
- If you reverse a payment you actually authorized, we may forfeit the associated Apatite and suspend the account until the matter is resolved. If you think a charge is wrong, contact us first and we will look at it.
Changes
We may update these Apatite Credit Terms. We will change the version number and date at the top and, for a material change that reduces the value or usability of Apatite you have already bought, give at least 30 days notice before it takes effect.