Scope
This Policy governs refunds of subscription fees and Apatite purchases, and the cancellation of subscriptions. It forms part of the Terms of Service. A refund window of 7 days applies in all territories in which Axis sells. Consumers resident in the European Union and the United Kingdom hold an additional statutory right described in section 5.
Subscriptions
- New subscriptions. Full refund if you ask within 7 days of the first payment.
- Renewals. Full refund on request within 7 days of the renewal charge, provided the Service has not been used in the new period. Axis sends a reminder in advance of each annual renewal.
- After 7 days. No refund for the current period, but you can cancel and you will not be charged again. Access continues to the end of the period you paid for.
- If we materially reduce your plan and you cancel because of it, we refund the unused portion pro rata, whenever that happens.
Apatite packs
- Unused packs. Full refund within 7 days of purchase. A pack is unused if none of the Apatite from it has been spent.
- Partly used packs. Not refundable, because generation has already been performed.
- Failed generations. Not a refund matter. The Apatite comes back to your balance automatically. See the Apatite Credit Terms.
What is not refundable
- Apatite that has been spent.
- Promotional or free Apatite.
- Fees for a period you have already used, once the 7-day window has passed.
- Anything where the account was terminated for breaching the Terms or the Acceptable Use Policy.
- Charges you dispute more than 90 days after they were made.
Consumers in the EU and UK
If you are a consumer resident in the European Union or the United Kingdom, you have a statutory right to cancel a distance contract within 14 days without giving a reason. This right is in addition to the 7-day policy above, and where the statutory right is more generous, it applies.
Immediate access and the waiver
Digital content and services supplied immediately are treated differently. At checkout we ask you to confirm:
"I want access immediately, and I accept that I lose my 14-day right to cancel once the service has been fully supplied."
If you tick that box and start using the Service, your statutory 14-day right ends to the extent the service has been supplied. The 7-day policy above still applies to you regardless. If you do not tick it, access begins after the 14-day period, and you keep the full statutory right during it.
If you cancel within the statutory period having started the service, we may charge you a proportionate amount for what you used before cancelling.
How to cancel
Cancellation is effected within the Service at Billing and Plans, then Cancel subscription, and requires no more steps than subscribing did. Cancellation does not require contact by telephone, email or chat.
You keep access until the end of the period you have paid for. Your Apatite balance is then frozen for 30 days as described in the Apatite Credit Terms. We confirm cancellation by email, including the end date and what happens to your balance.
How to request a refund
Requests should be sent to help@axismarketing.ai from the address registered on the account, stating the date of the charge. No reason need be given.
Axis will determine requests within 3 business days. Approved refunds are returned to the original payment method, ordinarily within 5 to 10 business days depending on the issuing bank, in the full amount charged including any tax collected.
Chargebacks
Where you consider a charge to be incorrect, contact Axis in the first instance at help@axismarketing.ai. Genuine errors will be corrected.
Reversing a payment you actually authorized, rather than contacting us, may result in suspension of the account and forfeiture of the associated Apatite until the matter is resolved.